Privacy Policy

Golden Mister (operating as golden-mister.uk.net) is committed to protecting your privacy and handling your personal data in a transparent, secure and lawful manner. We are the data controller for the personal data we collect through our website and services.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how we protect it and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services you agree to the practices described in this Policy. If you do not agree, please do not use our services.

Information We Collect

We collect the following categories of personal data:

Personal and account information:

• Full name, date of birth, gender;
• Residential address, email address, telephone number;
• Username, password (hashed), security questions;
• Government-issued identification documents (e.g. passport, driving licence) and proof of address for verification purposes.

Financial and transactional data:

• Payment card details (processed securely via PCI DSS-compliant providers; we do not store full card numbers);
• Bank account or e-wallet details (where applicable);
• Deposit, withdrawal, betting and transaction history.

Technical and usage data:

• IP address, device type, browser type and version;
• Operating system, mobile network information;
• Login times, session duration, pages visited;
• Referring URL and geolocation data (derived from IP).

Cookies and similar technologies:

We use cookies, pixels, web beacons and other tracking technologies. For details see our separate Cookies Policy. These collect:

• Session and preference data;
• Analytics data (e.g. Google Analytics);
• Advertising and marketing identifiers (where consent is given).

Responsible gambling and behavioural data:

• Self-exclusion requests, deposit/loss limits, time-out periods;
• Responses to self-assessment questionnaires;
• Patterns of play that may indicate gambling-related harm (processed only to fulfil our regulatory and social responsibility obligations).

We do not intentionally collect special category data (e.g. health data) beyond what is strictly necessary for responsible gambling compliance.

How We Use Your Personal Data (Purposes and Lawful Bases)

We process your personal data for the following purposes and on the following lawful bases:

Sharing Your Personal Data with Third Parties

We share personal data only when necessary and under strict controls:

• Payment service providers – for secure transaction processing;
• Identity verification & fraud prevention providers (e.g. third-party KYC/AML services)
• Regulatory authorities – UK Gambling Commission, law enforcement, HM Revenue & Customs (when required by law);
• Affiliates and group companies (if applicable) – for internal administration;
• Service providers acting as processors (hosting, IT support, analytics, email delivery) bound by data processing agreements;
• Professional advisers (lawyers, auditors).

We do not sell your personal data to third parties for their own marketing purposes.

International transfers

Some recipients may be located outside the UK/EEA. Where this occurs we ensure appropriate safeguards are in place (e.g. UK International Data Transfer Agreement, Standard Contractual Clauses, adequacy decision or binding corporate rules).

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted to/from our website;
• Access controls and role-based permissions;
• Regular security testing and vulnerability assessments;
• Data minimisation and pseudonymisation where possible;
• Incident response procedures for personal data breaches.

Despite these measures, no transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary:

• Account & transactional data – at least 5 years after account closure (to comply with gambling, AML and tax laws);
• Responsible gambling records – in line with regulatory guidance;
• Marketing data – until consent is withdrawn;
• Logs & technical data – up to 12 months (or longer if required for security/fraud purposes).

Your Rights Under UK GDPR

You have the following rights in relation to your personal data (subject to exemptions):

• Right to be informed;
• Right of access (subject access request);
• Right to rectification;
• Right to erasure (“right to be forgotten”);
• Right to restriction of processing;
• Right to data portability;
• Right to object (including to direct marketing and profiling);
• Rights related to automated decision-making (including profiling).

To exercise any of these rights, contact our Data Protection Officer at: [email protected] or via post to the address below.

We aim to respond within one month (extendable in complex cases). No fee is usually charged unless requests are manifestly unfounded or excessive.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

Contact Us

Data Protection Officer

Golden Mister

Email: [email protected]

Postal address:

[Insert registered office address – e.g. Company name, Registered address, United Kingdom]

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

Thank you for trusting us with your personal data. We are committed to handling it responsibly and in full compliance with UK data protection law.